Suse MiessnerininlandRemaining an idealist — leaving Migri after 3 years as a designerIt is now just over 3 years that I started as a service designer at Migri, the Finnish Immigration Service, in August 2017. It has been…8 min read·Sep 28, 2020--3--3
Suse MiessnerininlandMyData 2019 — What Inlanders learned at the conferenceThe global MyData2019 conference was organised at the end of September. It is now time for us to evaluate what we learned and how the…11 min read·Oct 31, 2019----
Suse MiessnerininlandTeaching Kamu to speakFinal outcomes from Migri’s chatbot voice experiment4 min read·Oct 22, 2019----
Suse MiessnerininlandWhat is my application situation today?At Migri, there is one main question that we our customers care about “When is my decision ready?” Together with other colleagues at Migri…7 min read·Aug 19, 2019--1--1
Suse MiessnerinThe Service GazetteCo-designing a chatbot for immigrantsMeet Kamu4 min read·Aug 15, 2019----
Suse MiessnerininlandVoice of Kamu — Experimenting with chatbot voice technology at MigriOur Migri chatbot Kamu is now 1 year old. The team has taught the chatbot to answer in many of the content areas that Migri is concerned…8 min read·Jun 17, 2019----
Suse MiessnerininlandOnboarding a new organisation to “Starting up smoothly” — A Migri perspectiveIf you follow our Inland blog or twitter even just every now and then you’ve probably heard about Starting up Smoothly: It’s the project…9 min read·May 20, 2019----
Suse MiessnerininlandFrom demo to public pilotDocumenting Starting up Smoothly working practices8 min read·May 16, 2019----
Suse MiessnerinPublic Service LabEinen Chatbot für Einwander*innen gemeinsam gestaltenDie Einwanderung hat auch in Finnland während der letzten Jahre erheblich zugenommen. Im Jahr 2017 kamen auf rund 5.1 Mio Menschen…4 min read·Apr 8, 2019----
Suse Miessnerininland1 year of chatbot development — 10 best practicesAt the Finnish Immigration Service (Migri), we have been developing our chatbot for a bit over a year now. It has been live since May 2018…7 min read·Feb 13, 2019----