Qualities of a Good Customer Care Representative
Superior communication skills: Customer service jobs require that you deal heavily with the public. Hence powerful communication skills fulfill the requirement of the same.
Self control: It is a great possibility that we might come across people difficult to deal with. For this reason, you must have self control. You must be able to handle both the easy and hard times that comes with serving the public.
A good work ethic : As with any job, you need to have a good work ethic. You must be willing to put the needed work in to provide exceptional customer service.
Patience : It is important to have patience for those customers that no one really wants to deal with. The more patient you are, the better off you will be when working in customer service.
Customer appreciation : A good job in customer service will require that you have a general appreciation to customers. After all, they are the ones who will be providing you with a job. Without them, your job would not be necessary.
Assertiveness : A good representative should have the art of using positive language and also to learn to say NO in an appropriate manner.
Empathy : Empathy is the ability and willingness to understand the perspective of someone dealing with a situation which a call centre executive must possess.
Accurate: Any information given from a customer service representative to a customer must be 100 percent accurate. Along with accuracy in fact, the representative should be precise in the actions performed on the customer’s behalf.