Digital Identity System Practices & Concerns for Refugees

PROJECT DETAILS

METHODOLOGY

Table 1: Summary of participants and methods in each country
Figure 1: A color code mapping indicating how we analyzed various transcripts in the process of generating final Codebook.

FINDINGS & DISCUSSION

PARTICIPATORY ASSESSMENT TOOLKIT

Figure 2: The categories of different game elements
Figure 3: A snapshot of all cards belonging to category “Circumstances”
Figure 4: The game board indicating various sections of the game
  1. Fleeing home country (Dijon Mustard)
  2. Crossing Borders (Orange)
  3. Life in Camp (Red)
    3.1 Registration with UNHCR (Green)
    3.2 Registration with other Humanitarian Agencies (Light Blue)
    3.3 Renewal/Update Documents (Dark Blue)
    3.4 Availing Services (Purple)
  4. Future Aspirations (Gold)

Checkpoint 1: Fleeing Home Country

  • Documents Traded (Cards)
    - Country ID, Ikhraj Qayd, Passport, Family Booklet, Civil Register, Drivers’ License, Marriage Certificate, Military Booklet, Birth Certificate
    - (Observation and Probing)Why were certain items picked and why were certain items left behind?
  • Circumstances (Cards)
    - Political Persecution, Religious Persecution, Racial Persecution, War, Hunger, Climate Change, Fleeing with family, Fleeing without Family, Meeting Family members on the other side of the border
  • Time Taken (Cards)
    - How long did it take to reach the border?
  • Why were certain documents carried vs not carried?
  • What were the consequences of having only certain documents throughout the journey forward?
  • What are some common/extraordinary circumstances under which refugees have to flee?

Checkpoint 2: Crossing Borders

  • Stakeholders interacted with (Cards)
    - Army, Police, Border Personnel, Smugglers, Other Refugees
  • Documents — Traded vs Kept (Cards)
    - Country Entry Card
  • Actions (Cards)
    - Taken to Camps, Mode of fleeing(Legal vs Illegal)
    - (Probing if Illegal Crossing) Why did you need to cross illegally?
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck
  • Time Taken (Cards)
    - How long did the process take?
  • Additional Experiences/Stories (Post-Its)
  • Documents if any refugees present
  • If no documents how do they validate their identity and enter
  • Documents refugees receive after the interview
  • Validate the relationship between crossing border illegally and trouble registering and availing services (later on in the process)
  • Validate the relationship between crossing border legally without identification and trouble with subsequent ID system interaction (later on in the process)

Checkpoint 3: Life at Camp

  • Status (Cards)
    - Waiting to be Registered, De-facto
  • Time Spent before proceeding towards the next steps
    - (Probing) Why so much/so less time?
  • Additional Experiences/Stories (Post-Its)
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck

Checkpoint 3.1: Registration with UNHCR

  • Documents — Traded vs Kept (Cards)
    - UN Registration Card
  • Scenarios (Cards)
    - Registered with family, registered without family, Did not register, Is the head of the household (yes/no), sensitive questions asked which had nothing to do with registration
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck
  • Time Taken (Cards)
    - How long did the process take?
  • Additional Experiences/Stories (Post-Its)
    - (Probing) What information was collected by UNHCR
    - (Probing) Were you told why this was collected?
    - (Probing) According to you, why was some specific information collected (for eg: your military experience, etc.)
    - (Probing) How was the experience with biometrics?
  • Length of time since arriving in the host country to legal refugee status
  • Length of the registration process itself
  • Documents received
  • Feelings of the overall process and treatment
  • Head of the household — choice over who?
  • The decision to not register? Why?
  • Informed consent? Did they feel like they had a choice over what information they shared
  • How much personal information was needed vs how much were they comfortable providing
  • Do they know where their information goes and what it is being used for?
  • Feelings about biometric ID systems e.g fingerprints and iris scans

Checkpoint 3.2: Registration with other Humanitarian Agencies

  • Stakeholders (Cards)
    - Save the Children, World Food Program, Norwegian Refugee Council, UNDP, etc.
  • Needs/Goals (Cards)
    - Food, Healthcare, Money
    - (Probing) How much are you aware of different needs/goals? [Unaware, Partially Aware, Completely Aware]
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck
  • Additional Experiences/Stories (Post-Its)
    - (Probing) What information was collected by the organization(s
    - (Probing) Were you told why this was collected?
    - (Probing) According to you, why was some specific information collected (for eg: family members, children at house, etc.)
  • Most desired “needs/goals”
  • Type of Information Shared
  • Amount of information shared
  • Purpose of collection established (yes/no) (why/why not)? [TRANSPARENCY]
  • Feelings about the overall process [POWER DYNAMICS]

Checkpoint 3.3: Renewal/Updates

  • Type of Renewals/Updates (Cards)
    - With UNHCR, with a specific Humanitarian Agency, Government ID, Family Booklet, Birth Certificate
  • Time period (Cards)
    - < 1 mo, 1–3 mos, 3–9 mos, >9 mos
  • Consequences
    - Harassment by police, Getting Married, Receiving Aid, Birth of a new child
  • Documents Provided (Cards)
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck
  • Additional Experiences/Stories (Post-Its)
  • What are some major consequences forcing refugees to undergo renewal/update process?
  • Was the process straightforward/transparent?
  • Did it require pulling any strings?
  • Is the process same for all refugees regardless?
  • Specific examples of types of renewals and the process followed

Checkpoint 3.4: Availing Services

  • Services (Cards)
    - Employment, Education, Marriage, Communication (Phone, Social Media), Healthcare, Food, Money, Accessing Information
  • Stakeholders (Cards)
    - Save the Children, World Food Program, Norwegian Refugee Council, UNDP etc.
  • Feelings (Cards)
    - Refer to the Universal Feelings Card Deck
  • Additional Experiences/Stories (Post-Its)
    - Was the process transparent?
    - Was the purpose of the information collected established?
  • Where do people go to get info? I.e who do they trust
  • Feelings and experiences during the process
  • Was there any mention of Wasta (favoritism)?
  • What do refugees do in case of Missing documents?
  • Do people in need provide fake documents if legit documents are not available?
  • Was the process transparent?

Checkpoint 4: Future Aspirations

  • Desires (Cards)
    - Move out of camp, Get employment, Get a degree, Assimilate into the host country, Move back to the country of origin
  • Recommendations (Post-its)
  • What actions have refugees taken thus far?
  • What desires/actions do refugees plan to take in the near future?
  • What recommendations (if any) do refugees have to improve the identity registration process?
  • Feelings (not mentioned in the feelings cards)
  • Wild Cards (such as Wasta/Favoritism, Fake Education Degrees, etc.)
  • Stakeholders (not mentioned in the stakeholders’ cards)
  • Services desired (not mentioned in the services cards)
  • Needs/Goals (not mentioned in the Needs cards)

CONCLUSION

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Tanuj Ahuja

Tanuj Ahuja

#LifeExplorer #SocialDesigner

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