Usability Myths Debunked
I've conducted around 50 usability studies at Icons8. While I was learning my craft I read many articles on the topic…icons8.com
This article lists some common myths regarding usability testing, most that were actually counter-intuitive to what I thought they would be. For example; “listening to users isn’t always best.” But, I thought… that was the point…? But, when to listen to users is key: at the start, during, and after. Something I would have probably done already is to ask the hidden questions. Another words, going off script. If I saw someone wasn’t clicking the big red button that said “continue” I would say, “why did you choose not to click this button?” I wonder if UX designers typically ignore “objective logic” or obtain a false sense of certainty based on consistency. I also wonder how this would affect the outcome of their usability testing. Another thing I gathered was “Listen more than talk…but don’t forget to talk”. This avoids fear of speaking up and trying to please because you know you’re being watched. I actually would have thought you wanted to engage with the user and ask them questions; sort of like a survey of why (s)he did or did not interact with this button vs that button, what they liked, didn’t like, views as unnecessary, etc. I didn’t know a lab approach was viewed more favorably. Regarding the lab aproach, maybe the key is to let them interact on their own and ask questions at the end. In the possible future of my research testing, I would probably attempt to make small talk with the user to associate myself more as a friend than an authority figure.