Significant Feelings is a personal blog about Customer Experience Design run by Tamas Lengyel experience designer. Focusing on brand & experience design.
A few months ago I bought the world’s best headphone for frequent travellers, a Bose Quiet Comfort 35 Wireless.
I bought it in the official Bose store in my city and I was a super happy user for around 2 months.
There is a huge hype around customer journey mapping nowadays. I often receive the question how to start it, what to do.
Every journey map can have several dimensions, but what is the level that can be understood easily by the audience participating in journey…