During a recent coffee date with a friend, I was reminded of a career-defining moment of mine which helped me realise the true power of doing the right thing for your customers, even when it means losing a sale. My hope is that by sharing this story with you, you…

Howdy folks, Tami here, your trusty CX Geek from down under (that’s pronounced ‘down undah’ for those who aren’t fluent in Aussie! 🙃). Today’s post is an open letter, of sorts, to the leaders of companies around the globe who hope to become a customer-first organisation and are looking to…

Howdy folks, I’m Tami, a self-proclaimed CX Geek with a flair for Experience Thinking (XT) and Customer Success (CS), which is just a trendy way of saying that I get paid to create awesome experiences for people :) For some time now, I’ve been toying with the idea of turning…