The moment your arrive at Austin airport the cities slogan greets you with ‘Keep Austin Weird’. By Richard Trigg Keep it weird The aim of the slogan invented by the Austin Independent Business Alliance is to promote small creative businesses and ensure large corporate conformity doesn’t take over the city. …

We attended a fascinating talk by Amy Webb who is a professor of strategic foresight at the NYU Stern school of Business, on the 2019 Emerging Tech Trends Report. — By Andy Eva-Dale This covered how the report connects 315 current tech trends and then future 2034 scenarios and the likelihood of these playing out. We also attended a workshop on building APIs (Application programming interfaces) for Growth from the authors of the O’Reilly book Designing Web APIs Brenda Jin…

Here is our roundup of what went down at SXSW 2019. This week we’ll be giving you snapshots of our first-time experiences at the best and biggest arts and media festival. By Nadine Clarke SXSW is packed with events- and we’re just talking about the interactive track here. At any…

Digitalisation has made some things in life simpler, but not security. By Andy Eva-Dale & Lucy Valentinova “Currently, verifying your identity online… places a huge burden on individuals, who have to successfully remember hundreds of passwords for various identities and are increasingly being subjected to more complexity in proving their…

If you are considering a career in tech and want to avoid the burnout disease sweeping this industry, here are a few wellbeing initiatives we implement to eliminate the risk of running on empty. By Danielle Antoinette Bowman We sat down with Andy Eva-Dale our technical director to get the…

By Richard Trigg “If you look at everything Apple does, it’s constantly reducing the steps” — John Sculley, Apple CEO from 1983–1993 2019 will see a proliferation of beautiful, minimalistic digital interfaces. …

There was once a time when brands could easily find new ways to stand out. — By Oli Green Nowadays, however, by optimising and standardising products and services to the nth degree, brands have unwittingly spawned the millennial: an entire generation of consumers which can be won or lost over tiny differentiators. Tiny differentiators, such as being kept informed.

By Nadine Clarke Great customer service used to require employees, which are expensive. No wonder it only kicked in when things went wrong… In recent years, however, digital-first businesses have grown fat off a knack for deploying innovative customer service offerings as showpieces for their brands. In banking, an Ernst & Young study found that “customer experience is the most common reason for opening and closing bank accounts, more so…

By Oli Green A space where we explore customers ever loftier expectations for easier, faster and more engaging digital experiences. First up: My top 5 Trends to Watch in 2019 No more low, wet grounds, no more dikes and sluices, no more of these grazing cattle… farewell, monotonous acquaintances of…