Why Workplace Empathy Training is Doomed to Fail

When I returned to graduate school, I was hoping to construct an entirely new career based on empathy training in the workplace. I was hopeful that I could create a set of training interventions that would address some of the experiences I had in my long career, mostly in high tech, and promote greater empathy at work.

We’ve all heard (or experienced directly) how harassment, bullying hurts people, and destroys businesses, and communities. Victims of bullying can suffer long-term mental and physical health impacts, including panic attacks…