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QuickBooks Freezes while sending invoices

A few Common Issues faced by users are

QuickBooks freezes during updates

QuickBooks freezes during backup

QuickBooks freezes during sending invoices by email in Outlook.

Quickbooks freezes while importing/Exporting data.

The first thing that you should check in QuickBooks is the Company file size. Sometimes the file size becomes huge due to ongoing activity in years and regular updates also reduce the efficiency of QuickBooks, however If you have been using the same computer for years, the overall performance also drops in years due to regular windows updates. User would generally see the non responding status on the tab window.

You don’t need to panic and press Ctrl Alt Tab, or try to force task manager to stop the process, by doing this you would not save the data or the process would not complete, resulting in loosing files or transactions if it was not properly saved while exiting.

You need to take a back up of your company file and save it to a Removable USB Drive in case you want to install it on a different computer.

So when you close your quickbooks file, check the overall performance of your computer in task manager which will give you an indication of whether the issue is with quickbooks or your Windows Operating system. If it’s the OS then you can probably clean up your registry files, or reinstall windows or defrag if needed, as a last alternative you can format your system and reinstall windows.

If you realize the issue is only with QuickBooks and all other applications are working fine, you need to reduce the overall size of your company file. There is no particular upper limit for the file size but a good 6–7 years of consistent transactions (guess about 500 transaction a month) would have built up a file. You can also check the quickbooks logs to make sure its not getting stored in the Quickbooks files.

Below are a few steps that can help you resolve the issue.

QUICK FIX– QuickBooks Freezes while sending invoices

Edit the form template in QuickBooks to replace Type 1 (T1) fonts with True Type (TT) fonts

  1. Choose Lists > Templates.
  2. Double-click the template name to open the Customization window.
  3. Select a section of the form in the Change Font For section of the window and click Change font.
  4. Select a True Type font in the Example window. True Type fonts show the letters TT next to the font name.
  5. Click OK.
  6. Repeat steps 4 through 6 for each section of the form.
  7. Click OK to close the customization window.

Repair a damaged form template

Edit the original template:

  1. Choose Lists >
  2. Double-click the template name to open the Customization window.
  3. Click the Layout Designer button.
  4. Drag any text box or field to a new location, and then drag it back to its original location.
  5. Click OK twice to close the Layout Designer and the Customization window.
  6. Send a transaction by email. If the same issue occurs, proceed to the next step.

Duplicate the template:

  1. Choose Lists >
  2. Select the template that is causing the issue.
  3. Click the
  4. Select the correct template type and click OK.
  5. A new template appears in the list with DUP or Copy of in front of the name.
  6. Open the transaction and select the new template from the Template drop-down list.
  7. Save the change and send the transaction by email. If the same issue occurs, proceed to the next step.

Create a new template:

  1. Choose Lists >
  2. Click the Templates button and select New.
  3. Select the correct template type and click OK.
  4. Customize the new form to match the original template.
  5. Click OK to save the new template.
  6. Open the transaction and select the new template from the Template drop-down list.
  7. Save the change and send the transaction by email.

Install a different multifunction printer driver

  1. Refer to your printer documentation to install a different, updated, or generic printer driver for your multifunction printer.
  2. Start QuickBooks.
  3. Choose File > Printer Setup.
  4. Click the Form Name drop-down arrow and select the form you want to email.
  5. Click the Printer Name drop-down arrow and select the printer you just installed.
  6. Send a transaction by email.

Delete your temporary Internet files

  1. Close QuickBooks.
  2. Clear temporary internet files
  3. Open QuickBooks and try to email the transaction.

Originally published at quickbook027.wordpress.com on September 16, 2016.