The Call Center SchoolOptimale Kundenerlebnisse schaffenDie Leistungsanforderungen an Callcenter-Mitarbeiter im Kundenservice sind hoch. Einerseits wird von ihnen erwartet, dass sie alle…Nov 11, 2015Nov 11, 2015
The Call Center SchoolJoin us at the QATC Annual Conference!The Call Center School will be attending the QATC Annual Conference in Nashville, Tennessee this September and we would love for you to…Nov 4, 2015Nov 4, 2015
The Call Center SchoolIt’s time to make some changesThere’s nothing we love more than providing an engaging learning experience that inspires learners to strive for continual skills…Nov 4, 2015Nov 4, 2015
The Call Center SchoolFact or Fiction? Customer service has a parallel effect on customer retention.We’re all customers. Yes, while it may seem like an obvious, generalized perception of everyday purchasing trends, resist the unnecessary…Nov 4, 2015Nov 4, 2015
The Call Center SchoolIn-House Training Content and Exams. TCCS Has It Covered!From agents engaging with customers on a bustling call floor to trainers delivering essential training to a classroom of students, we…Nov 3, 2015Nov 3, 2015
The Call Center SchoolThe Call Center School. Keeping you on top of your game!Albert Einstein once said, “Life is like riding a bicycle. To keep your balance you must keep moving”. We thought about this for a while…Nov 3, 2015Nov 3, 2015
The Call Center SchoolIs Social Customer Care here to stay?Today, social media is turning marketing and customer care efforts on their head. It’s fundamentally changing how, where and to whom…Nov 3, 2015Nov 3, 2015
The Call Center SchoolAssessing Ongoing Training in the Contact CenterAgent training shouldn’t stop as soon as the new-hire orientation and initial training period is complete. Contact center training is an…Nov 3, 2015Nov 3, 2015
The Call Center SchoolDoes blended learning really have a place in the contact center?The rise in e-learning popularity is showing no signs of slowing any time in the near future. It’s rapidly changing the way we look at…Nov 3, 2015Nov 3, 2015
The Call Center SchoolHow responsive is the future of learning on the go?At some point since 1989, most of us have gazed and pondered in amazement at the futuristic expectation of 2015 depicted in the 1989…Nov 3, 2015Nov 3, 2015
