3 Major Reasons to Use VICIDial Call Center Software
VICIDial is one of the most powerful open source solutions. It is a complete call center software that can be used to run inbound, outbound or blended call centers or customer care centers. It is furnished with almost all features that are required to handle calls in the call center effectively. Furthermore, it is a highly customizable solution. Thus, you can get VICIDial customization service to customize any of its features to meet your requirement. You can also get custom module development service to add additional functions or modules in this open source call center software. In fact, there are already many companies such as Elisiontec that has developed many advanced modules for VICIDial. These modules can be easily integrated within this solution.
There are many reasons to use the VICIDial: call center software. Let me share the top 3 of them for you.
1. Pocket friendly
As it is an open source, this call center software is available for free. Yes, you read it right, it is free to use. On the contrary, all other call center software will charge you per seat. Of course, you will need to take the help of a VoIP developer to install and configure this software according to your need. Also, you can get it white labeled. However, this will be cheaper compared to any of third party call center solutions. You can get unlimited seats in a one time fee charged by the VoIP expert to install the solution for you.
2. Highly Customizable
The VICIDial: Call center software is very flexible and easy to customize. You can add any functionality in it. Yes, you will need to invest in development and customization, but as this open source solution and it is in use for many years, you will find reliable and affordable service. Also, you can use the ready to use modules, which will reduce cost and time even further. This solution also supports 3rd party applications and solutions. It means if you want to integrate any other application or solution within VICIDial, you can do that easily. For example, if you want to integrate VICIDial: Call Center Software and vTiger: CRM solution, you can get cost effective VICIDial vTiger Integration service. Once integrated, you can access and edit all information stored in the vTiger within your VICIDial solution.
3. No vendor dependency
VICIDial is an open source solution. Thus, you will get this call center solution with its source code. This will let you stay free to choose any of the vendors for support and future tasks. In simple words, if you buy a custom contact center solution, you need to use the same vendor for any small to big changes you want to apply in that software. On the contrary, when you buy VICIDial: call center software, you can choose any VICIDial expert to perform your required development changes.
These are the top 3 benefits of VICIDial solution. Also, I would say these are the top 3 reasons to use VICIDial: Call center software for your call center.
Of course, the custom call center solution has its own pros, but the open source nature of VICIDial along with other advantaged makes it the first choice of many.