Robotics: A Boon or a Bane?
BPO industry has come a long way since its beginning in the 1980s in India and is going through a new wave of evolution. Streamlined processes are the new rule of the day as the industry matures to reach a new level of sophistication in service delivery. The industry showed multi-fold growth between 2001 and 2002, when it was dubbed as the fastest growing industry in the country in a NASSCOM-McKinsey report. That was just the beginning, and the industry has undergone several cycles of change and evolution since then.
Today, information technology is an indispensable part of every industry. As time has progressed, the BPO industry too has caught on to the wave of information technology to the extent that it has become a part and parcel of its processes. Speed, agility and precision are the keys to success in the industry today and information technology has played a major role in helping BPO companies service their clients in a better and more efficient manner.
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