A big ski resort gets many customers in a good snow year. That results in long lines to get their customers to the slopes. What can they do to help ease the antsy customers when that happens ?

Would giving a piece of chocolate to customers in the line cross your mind ?

Hardly. You think of logistics and efficiency. But a simple guesture of a good mannered ski staffer going around with a basket of chocolates and letting the guest pick a piece makes a huge difference.

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