Elizabeth Dias – Medium

Elizabeth Dias

Elizabeth Dias

“Swifties” Label Ticketmaster as the ‘Anti-Hero’ from Yesterday’s Verified Fan Presale Disaster

These are my personal reflections, and opinions, on the Ticketmaster “fan” experience and the potential implications from yesterday’s…

Nov 16, 2022

“Swifties” Label Ticketmaster as the ‘Anti-Hero’ from Yesterday’s Verified Fan Presale Disaster

Nov 16, 2022

Elizabeth Dias

Field Service Trends You Can’t Ignore in 2017

In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers — from…

Jan 26, 2017

Field Service Trends You Can’t Ignore in 2017

Jan 26, 2017

Elizabeth Dias

Making Customer Service Conversational for Your Customers

Making Service Conversational Requires Investments in Self-Service

Jan 24, 2017

Making Customer Service Conversational for Your Customers

Jan 24, 2017

Elizabeth Dias

Managing Zendesk to Salesforce Service Cloud Migrations

We continue to see a common theme with rapidly growing companies as they scale their business operations, especially within the service…

Dec 9, 2016

Managing Zendesk to Salesforce Service Cloud Migrations

Dec 9, 2016

Elizabeth Dias

#DF16 Recap: Philanthropy, Innovation, Intelligence & Speed

Philanthropy: A Powerful Message for the Salesforce Community

Oct 8, 2016

#DF16 Recap: Philanthropy, Innovation, Intelligence & Speed

Oct 8, 2016

Elizabeth Dias

Connecting the Customer Experience Dots with Self-Service Support

For fast-growing companies looking to transform the customer service experience, the key is to help your customers — and your support…

Aug 26, 2016

Connecting the Customer Experience Dots with Self-Service Support

Aug 26, 2016

Elizabeth Dias

6 Tips for Salesforce Optimization

Driving Forces Impact CRM Investments

Aug 1, 2016

6 Tips for Salesforce Optimization

Aug 1, 2016

Elizabeth Dias

Salesforce Makes a Big Splash in Digital Commerce

Many Salesforce users may already be familiar with Demandware, but if you aren’t you will be now! Demandware is the global leader in a very…

Jun 2, 2016

Salesforce Makes a Big Splash in Digital Commerce

Jun 2, 2016

Elizabeth Dias

Cloud Trend #5: Unlock the Power of Partner Engagement

Psssttt! Wanna know a secret? Of course you do!

Feb 16, 2016

Cloud Trend #5: Unlock the Power of Partner Engagement

Feb 16, 2016

Elizabeth Dias

Cloud Trend #4: Engaging Your Online Community of Customers

We do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the…

Feb 15, 2016

Cloud Trend #4: Engaging Your Online Community of Customers

Feb 15, 2016

Elizabeth Dias

Elizabeth Dias

Technology and Services Marketing Strategist tweeting about Customer Success, CX, CRM, Social, Cloud & Digital Transformation.

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