Elizabeth Dias“Swifties” Label Ticketmaster as the ‘Anti-Hero’ from Yesterday’s Verified Fan Presale DisasterThese are my personal reflections, and opinions, on the Ticketmaster “fan” experience and the potential implications from yesterday’s…Nov 16, 2022Nov 16, 2022
Elizabeth DiasField Service Trends You Can’t Ignore in 2017In the Age of the Customer, where everything and everyone is connected, delivering a connected service experience for your customers — from…Jan 26, 2017Jan 26, 2017
Elizabeth DiasMaking Customer Service Conversational for Your CustomersMaking Service Conversational Requires Investments in Self-ServiceJan 24, 2017Jan 24, 2017
Elizabeth DiasManaging Zendesk to Salesforce Service Cloud MigrationsWe continue to see a common theme with rapidly growing companies as they scale their business operations, especially within the service…Dec 9, 2016Dec 9, 2016
Elizabeth Dias#DF16 Recap: Philanthropy, Innovation, Intelligence & SpeedPhilanthropy: A Powerful Message for the Salesforce CommunityOct 8, 2016Oct 8, 2016
Elizabeth DiasConnecting the Customer Experience Dots with Self-Service SupportFor fast-growing companies looking to transform the customer service experience, the key is to help your customers — and your support…Aug 26, 2016Aug 26, 2016
Elizabeth Dias6 Tips for Salesforce OptimizationDriving Forces Impact CRM InvestmentsAug 1, 2016Aug 1, 2016
Elizabeth DiasSalesforce Makes a Big Splash in Digital CommerceMany Salesforce users may already be familiar with Demandware, but if you aren’t you will be now! Demandware is the global leader in a very…Jun 2, 2016Jun 2, 2016
Elizabeth DiasCloud Trend #5: Unlock the Power of Partner EngagementPsssttt! Wanna know a secret? Of course you do!Feb 16, 2016Feb 16, 2016
Elizabeth DiasCloud Trend #4: Engaging Your Online Community of CustomersWe do a lot of blogging about online or digital communities here at Perficient. Why is that? We firmly believe that communities are the…Feb 15, 2016Feb 15, 2016