The unanswered call for HELP: It’s a chatbots main purpose, yet many still don’t understand the…
Trish Katz

Matthieu, I agree! I had a few interactions with smaller bots that left me completely confused and had assumed I could type ‘help’ and get some assistance or instructions. To my surprise, they didn’t know the word. I expected bigger brands to do better — but on several interactions I was left disappointed. How do you not build in that interaction?

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