Matt TumblesonThese 5 FinTech Companies Will Help You Keep Your ResolutionsMany consumers see January as a universal fresh start–a chance to reset their approach to financial management. According to LearnVest, 56%…Jan 17, 2017Jan 17, 2017
Matt TumblesonDon’t Be Blockbuster: 4 Tips for Keeping RelevantAs a brand, you know that customer needs change frequently and surprisingly so. Companies that thrive do so by staying relevant. But how do…Mar 29, 2016Mar 29, 2016
Matt TumblesonDucking Awesome: 8 Must-Read Rules for Proper Texting EtiquettePick up your smartphone. What was the last action you took? We’re willing to bet you probably sent a text message. Are we right? With text…Mar 22, 2016Mar 22, 2016
Matt TumblesonWhy Conversational Commerce is Critical For E-Commerce in 2016Conversational Commerce is still just a seedling buzzword. Chris Messina wrote about this in early 2015, again this week, and he even has a…Jan 20, 2016Jan 20, 2016
Matt TumblesonMobile Messaging Trumps Social Media In Customer CareKeeping customers satisfied has always been at the heart of customer service. In recent years, the biggest change in customer care is the…Jan 12, 2016Jan 12, 2016
Matt TumblesonCustomer Service Should Be Like In & Out BurgerIn today’s highly digitized world, customer care is so much more than simply providing assistance and answers to your customers. It is a…Jan 4, 2016Jan 4, 2016
Matt TumblesonWhy did United Airlines spend $4M on iPhones?This past week, United Airlines announced they are purchasing more than 6,000 iPhones for hub-based customer service staff members. Despite…Dec 7, 2015Dec 7, 2015
Matt TumblesonYour Agency Sucks & It’s Your FaultThere. I said it. Your agency sucks and it’s your fault. Fret not, fixing the great creative divide is far from a lost cause.Mar 1, 2015Mar 1, 2015