
In Patrick Ewers excellent Better Humans article, he presents three things that directly impact the art of communication. These are tone, body language, and words. He cites Albert Mehrabian’s research to confirm this, and I do not disagree.
We are often online and behind many layers of self. We may present our best self on Facebook. And yet, that doesn’t stop us from presenting our cruel, and often uninformed self, online in other venues. a visit to a comment section will confirm this. People, given anonymity, often become rude, crude, and even lewd.