What motivates me to get up and go to work in the morning…other than breakfast?

Similar to many others with a Bachelor of Arts (BA), I completed my degree and had no idea how to transfer the skills I developed over four years into a career. I struggled with this dilemma for a while, and constantly avoided answering one or all of the following questions from friends, family, and new acquaintances:

Well kind of work do you enjoy?

What are you passionate about?

What do you want to do?”

Not having a definite answer to any of these questions was a source of stress and frustration. The main reason I loved learning history was because it was challenging, and it forced me sythensize information from a variety of resources into a coherent argument. For those of you who are reading this and happen to be a fellow BA you know the feeling of finding a perfect thesis statement — that moment when everything makes sense, the argument falls into place, and you have an “Aha” moment. After speaking with mentors, friends, and family about their roles I realized that this process was not so different from what people do every day in sales, customer experience, and other customer-oriented roles. And so my client support journey began.

In client support we ask questions to better understand customer’s concerns, research these issues, and once we have found the root the problem this is when we swoop in with that killer thesis statement or in this case the answer to the question.

So what motivates me to wake up and go to work everyday (other than breakfast), is knowing that I have the opportunity to learn and challenge myself everyday, and collaborate with my team to solve complex issues. These solutions are not only satisfying “Aha” moments for myself, but also result in a positive and delightful experience for customers.

Now when people ask what I am passionate about, what I want to be, and what kind of work I enjoy I have an answer and one I’m very proud to share.