Image for post
Image for post

The holiday season is upon us once again — the leaves are changing, mornings are crisp, and the shops are buzzing with the festivity and joy of the season. Amidst the season when many of us become busy with social engagements, and holiday prep, we’d like you to pause for a moment and take time out to thank a salesperson.

Being a salesperson brings with it uncertainty, pressure, and long hours. It’s easy to help alleviate at least one of these by simply saying “thank you!” So this holiday season, Freshsales invites you to say thank you to your favorite salesperson.


I’ve almost always kept a running list of the books I read, but this year I decided to crunch some numbers and add a few fancy charts to it.

Image for post
Image for post


A tribute to the Amby from a generation that laid the epitaph.

Nostalgia: noun (nɒˈstaldʒə) A wistful affection of the past.

Image for post
Image for post
Amul Topical (Credits: Amul Coop on Twitter)

If the Maruti Suzuki 800 can be called the people’s car of India, the Ambassador can safely be given the distinction of being the car that brought motoring to the shores of independent India.

With production ceasing in 2014 and Peugeot buying the brand “Ambassador” for a paltry sum of $12 million (£9.6m, if you prefer reading your numerals that way) last week, the last of Indian motoring’s holy trinity (the other two being the Maruti 800 and the Premier Padmini) has been laid to rest.

I come from the ’90s, from a generation of post economic liberalisation in India. A time when the Amby, though still omnipresent, was slowly relegated to the background. We have lived through the sunset of the Amby’s lifetime. There’s very little chance that our families may have owned one in the ’90s, an almost negligible chance of us having driven one, but we’ve most certainly noticed their regal, albeit slightly ungainly presence on the roads, and on many occasions enjoyed the vast expanse the size of Africa of the generous rear seat and had our bottoms cosseted by the duck feather pillow-like plush ride, tuned out of the outside world listening to the soft, kitten-like purring engine while being driven around in one of them. …


You get an hour-long ride filled with awesome lessons in customer centricity.

Image for post
Image for post

Two ride cancellations, fares rising by the minute and a fifteen-minute long wait amidst a chaotic traffic jam in the not-very-forgiving Chennai weather — not exactly a situation that puts a smile on anyone’s face.

It’s the end of a long day, and having been rendered literally cashless courtesy the recent demonetisation, I had no choice but to hail an Uber for the ride back home. In desperation, I fired up the app for the third time, and this time I have a driver, let’s call him ‘M’ for convenience, with a rating of 4.9 stars about 5 minutes away from my pickup location. A rating of a near-perfect 4.9 stars is usually a good sign, so I thank my stars. At this point in time, I’d usually mentally rehearse the phone conversation that I’d need to have with my Uber driver to explain my pickup location. But this time, for a change, even before I can dream of doing that, my Uber driver calls. …


Image for post
Image for post

“Tsundoku” (n.) is the condition of acquiring reading materials but letting them pile up in one’s home without reading them.

It’s a word that is brilliantly evocative and impossible to directly translate to the English language. The word has its origins in a pun dating back to the beginning of the era of modern Japan, the Meiji era, circa 1868. Tsunde Oku literally means allowing something to pile up and is written. Some Smart Alec around the turn of the century swapped out the Oku in Tsunde Oku with Doku — meaning to read. …


Image for post
Image for post
Giggles in its current location at the Taj Connemara, off Binny Road, Chennai

Old-timers from Chennai (nee, Madras) might know of Giggles — the biggest, little bookstore located in the Taj Connemara compound run by septuagenarian, Miss Nalini Chettur (affectionately called Nalini Ma’am/ Nalini Aunty/ Nalini Ma by patrons). The bookstore was featured as a must-see place on Lonely Planet’s guide to Chennai. Giggles recently turned 42 and is unfortunately being booted out of the Taj premises.


Amazon is the largest online retailer in the world, no prizes for guessing that and Amazon Prime is their first foray in the world of subscription based businesses. Jeff Bezos recently opened Amazon’s annual shareholder meeting with the news that his company had reached a landmark milestone: $100 billion in annual sales. What’s impressive is that, they have achieved this figure, faster than any other company in history. A lesser known but equally impressive statistic was the 51% Y-o-Y growth of Amazon’s paid membership program — Amazon Prime. An impressive feat given the fact that it is a paid service. …

About

Tejas Kinger

Product Marketing Manager @Hiverhq. Former PMM @FreshworksInc | Bangalore

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store