Tema FrankWhat Have You Missed Most During the Covid-19 Pandemic?Travel has been a big part of my life for as long as I can remember. One of my earliest memories was from when I was three. My family was…Jun 12, 2020Jun 12, 2020
Tema FrankHow Could United Airlines CEO Oscar Muñoz Have Flubbed This So Badly?And What Can Other CEOs Learn From This?Apr 13, 2017Apr 13, 2017
Tema FrankIs Your Company In Denial?Customer experience has become the buzz phrase of 2016, and it’s hard to find a company that doesn’t claim it is focusing on delivering…Jul 18, 2016Jul 18, 2016