Identifying Causal Effects with Experiments“No causation without manipulation.” –Paul HollandMar 3, 2016Mar 3, 2016
Think Aloud Sneak AttackThere’s an infamous story and that often comes up in product debates to help justify not listening or reacting to customer requests. It’s…Mar 1, 2016Mar 1, 2016
10 Lessons: Building GitHub’s Early User Experience Research PracticeThe past few days I’ve been thinking a lot about what a team of two was able to accomplish in three years at GitHub, spanning some pretty…Feb 16, 2016Feb 16, 2016
Longitudinal StudiesWe recently launched the second wave of a study internally named, The New Account Creator Longitudinal Study or “Project NAC.” We’ve been…Jan 20, 2016Jan 20, 2016
Open Text Analysis: Bigrams, Word Clouds, The Octocat’s Party HouseI truly hate using word clouds to present open text data, which is a research lovers pot of gold. Word clouds –well, I feel like they…Jan 18, 2016Jan 18, 2016
Product Pricing, Attitudinal Data, & GitHub“However small the chance might be of striking lucky, the chance was there.” ― Roald Dahl, Charlie and the Chocolate FactoryJan 16, 2016Jan 16, 2016
What’s Obvious vs. What’s InterestingWith research we’re always on the lookout for patterns–some are obvious, but the ones we care most about are interesting. However, obvious…Jan 13, 2016Jan 13, 2016
GitHub Transformers: Tools & WorkflowsGitHub began as a tool for hobbyists and evolved with organizations and on-premise enterprise products into a tool for professionals.Jan 3, 2016Jan 3, 2016
New Year, New User JourneysMost web services experience seasonal lift in new user sign-ups and traffic. This is especially true in January when people return to work…Jan 1, 2016Jan 1, 2016
365 Project: Listening to inactive usersQ: If we could have done one thing to improve your experience what would it be?Dec 30, 2015Dec 30, 2015
