Confronting the sea of organisational resistance — Organisations large and small have been touting the importance of digital transformation and adoption — and attempting to drive change for years. While many are running as fast as they can to adapt, they feel as though they are standing still despite their best attempts. If you sit down with…

A third of consumers now prefer to shop online more than they did before the pandemic — Direct to consumer (DTC) retailing is having its moment in the spotlight. Whilst the trend had been gaining momentum over the past few years, interest in D2C retailing has shifted gears due to COVID driving consumers further online. …

Forrester Research found that companies are no more customer-obsessed than they were 5 years ago. Teresa Sperti unpacks why — In a world where competition is rife and growth is hard to come by, many brands have sought to embrace more customer-centric approaches, or move towards customer obsession as a way to re-orient their business to remain relevant — and for good reason. Recent research by Forrester has found that…

Leadership and culture are often at the centre of a lack of material progress — There is no doubt that digital transformation is one of the most over-used and over-hyped business buzz words of the 21st century. …

And Why Sustainable Change is More Important — Most are tackling it — but few are achieving material success. The past decade has been dominated by organisations attempting to drive digital transformation, but according to a recent BCG survey few are succeeding, with 70% of digital transformations falling short of their objectives — and whilst there are many…