6 Learnings- Customer AttritionIt is always great fun to meet people in their own setting. One of our customers manufactures and sells capital equipment that generates…Dec 7, 2023Dec 7, 2023
Rethinking Routine: Overcoming Past Bias for Better Decision-MakingDo you hear the phrase “well, that’s what we did last year!” in your organisation? You’ve been doing something for years. So why not do it…Nov 24, 2023Nov 24, 2023
Raise The BarMost organizations in the country have some of the other customer initiative on. This, one would imagine is a wonderful thing and it…Nov 17, 2023Nov 17, 2023
Smart Diwali Gift Ideas: Making the Festival of Lights Memorable with Thoughtful PresentsDiwali is around the corner.Nov 9, 2023Nov 9, 2023
Embracing Customer Co-Creation: Ceding Control for Business SuccessCede control … a phrase that evokes instant defense in most people. We like to be `in control’ of stuff. We spend a large amount of energy…Nov 8, 2023Nov 8, 2023
Building a Customer-Centric Culture: The Journey BeginsThe most crucial aspect for me isn’t your product or its price; it’s your intention that truly matters. If your intention is to assist me…Oct 25, 2023Oct 25, 2023
The Evolution of Customer Segmentation: Embracing Experiential Targeting in Financial ServicesCrafting a clear profile for target customers is always a challenging endeavor. When coupled with an economy yet to reach its peak…Oct 20, 2023Oct 20, 2023
Navigating the Road to Business Outcome: Overcoming Plan Execution ChallengesIn our quest for success, we all too often find our well-crafted plans falling short of our expectations. It’s not just a fluke — there are…Oct 12, 2023Oct 12, 2023
Unlocking the Power of Customer Experience: Beyond Satisfaction SurveysIn today’s competitive landscape, customer satisfaction surveys are a common practice, but are they enough to enhance customer service and…Oct 2, 2023Oct 2, 2023