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Terragni Consulting

Terragni Consulting

6 Learnings- Customer Attrition

It is always great fun to meet people in their own setting. One of our customers manufactures and sells capital equipment that generates…

3 min readDec 7, 2023

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6 Learnings- Customer Attrition

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Terragni Consulting

The Arc of Customer Experience

Rx Dr. Knows Best

3 min readNov 30, 2023

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The Arc of Customer Experience

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Terragni Consulting

Rethinking Routine: Overcoming Past Bias for Better Decision-Making

Do you hear the phrase “well, that’s what we did last year!” in your organisation? You’ve been doing something for years. So why not do it…

1 min readNov 24, 2023

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Rethinking Routine: Overcoming Past Bias for Better Decision-Making

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Terragni Consulting

Raise The Bar

Most organizations in the country have some of the other customer initiative on. This, one would imagine is a wonderful thing and it…

2 min readNov 17, 2023

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Raise The Bar

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Terragni Consulting

Smart Diwali Gift Ideas: Making the Festival of Lights Memorable with Thoughtful Presents

Diwali is around the corner.

3 min readNov 9, 2023

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Smart Diwali Gift Ideas: Making the Festival of Lights Memorable with Thoughtful Presents

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Terragni Consulting

Embracing Customer Co-Creation: Ceding Control for Business Success

Cede control … a phrase that evokes instant defense in most people. We like to be `in control’ of stuff. We spend a large amount of energy…

4 min readNov 8, 2023

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Embracing Customer Co-Creation: Ceding Control for Business Success

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Terragni Consulting

Building a Customer-Centric Culture: The Journey Begins

The most crucial aspect for me isn’t your product or its price; it’s your intention that truly matters. If your intention is to assist me…

3 min readOct 25, 2023

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Building a Customer-Centric Culture: The Journey Begins

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Terragni Consulting

The Evolution of Customer Segmentation: Embracing Experiential Targeting in Financial Services

Crafting a clear profile for target customers is always a challenging endeavor. When coupled with an economy yet to reach its peak…

2 min readOct 20, 2023

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The Evolution of Customer Segmentation: Embracing Experiential Targeting in Financial Services

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Terragni Consulting

Navigating the Road to Business Outcome: Overcoming Plan Execution Challenges

In our quest for success, we all too often find our well-crafted plans falling short of our expectations. It’s not just a fluke — there are…

2 min readOct 12, 2023

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Terragni Consulting

Unlocking the Power of Customer Experience: Beyond Satisfaction Surveys

In today’s competitive landscape, customer satisfaction surveys are a common practice, but are they enough to enhance customer service and…

2 min readOct 2, 2023

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Unlocking the Power of Customer Experience: Beyond Satisfaction Surveys

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Terragni Consulting

Terragni Consulting

We specialize in addressing complex human engagement challenges that directly impact business outcomes. Follow us: https://terragni.in/

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