Using support data to make your team more successful

Basic metrics

Overall and first response time

Median handle time

Other indicators to track

The source of support issues

Most used macros or saved replies

Customer satisfaction scores

That’s a wrap

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Transforming the software buying process. Test and compare software before you buy — no more long sales pitches and demos!

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Transforming the software buying process. Test and compare software before you buy — no more long sales pitches and demos!

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