TestBoxOvercoming customer service challenges: 9 real-world examples & solutionsWhen it comes to customer service, it can feel like there are constant challenges to overcome. In one instance, you’re lacking helpful…11 min read·Apr 12, 2022----
TestBoxThe best knowledge base platforms for every company sizeDid you see our recent article on which support platform is best for your company’s needs? Well this article continues that conversation…10 min read·Apr 5, 2022----
TestBoxEverything you need to know about customer service policiesDid you know that 74% of consumers are likely to buy based solely on their customer experience?12 min read·Mar 15, 2022----
TestBox10 strategies to achieve good (or great) customer serviceIf someone asked you to tell them about an amazing customer service experience, what would come to mind? Maybe it’s the time someone went…15 min read·Mar 8, 2022----
TestBoxThe 11 best customer service KPIs to measure successThe ability to measure and track the outcomes of your customer success department is essential to determining your customers’ happiness, as…10 min read·Mar 3, 2022----
TestBox6 customer service principles that leave your customers smilingExperience can make or break a potentially long-term customer relationship. If a customer feels that a company cares about them and their…8 min read·Mar 1, 2022----
TestBoxUsing your help center to improve your supportRecently, we dove a bit deeper into tracking data and then using it to determine what causes the most support and advocate for change. You…7 min read·Feb 22, 2022----
TestBoxImproving your support with QAIt’s a new year, and that means it’s time to improve your support! With that in mind, our first few articles this year will be all about…7 min read·Feb 9, 2022----
TestBoxWhether you read our post on the four signs that it’s time to move support platforms or you’ve…I recently talked with two support leaders who have migrated from one customer support platform to another:7 min read·Feb 1, 2022----
TestBoxWant to identify product issues? Use customer support dataBy: Diana Potter6 min read·Jan 25, 2022----
