Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that you weren’t even aware of. Artificial Intelligence is becoming more skilled in what was, at one point, the exclusively human art of language, be it analysing sentiment, recognising voice patterns or facilitating translation. The field of AI in customer service can be complex, but we’re conversely on quite a straightforward, linear path to its global…