UX Case Study (2017)

Homepage of VoxSnap Library
Homepage of VoxSnap Library
A portion of the homepage concept for VoxSnap Library

What is VoxSnap Library?

VoxSnap is a startup that helps businesses convert their blog articles into audio format. The idea is to increase audience reach — people who are too busy to sit down and read can listen to these blogs on-the-go instead.

The audio clip is usually embedded in the blog article itself, but VoxSnap will also host these clips on its own website. The place where these clips are hosted is known as the VoxSnap Library (now called the VoxSnap Audiohub)

How can we make it better?

Since VoxSnap Library was a new concept at the time, there was definitely room for improvement — particularly in the user experience department. …


By: Tiffany Lu

For my UX Design class, I was tasked to get outside and into an urban environment and try to find at least 5–7 examples of symbols & icons in everyday life. The purpose of the assignment is to have us think critically about iconography: What does the symbol or icon represent? Why is it represented this way? Is it effective or not? I will analyze a few signs that I found around my neighborhood and answer these questions.

The Pedestrian Sign

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A common sign in school zones, this sign was found next to a local elementary school. The icon is clear and logical — there is an adult and child who appear to be walking. The arrow pointing down indicates that the pedestrians above will be walking in this area, and therefore drivers should be careful. Because of its clarity, the icon is effective. However, the sign itself could be better if it included just a few words to really hit home the point. …


By: Tiffany Lu

What is Information Architecture?

In its simplest form, information architecture (IA) is the practice of deciding how to arrange the parts of something to be understandable.

In general, a good IA helps people to understand their surroundings and find what they’re looking for. For a website or app, IA helps us understand where we are as users, and where the information we want is in relation to our position. We can think of IA as the “structure” of the site or app — it creates the sitemaps, hierarchies, categorizations, navigation, and metadata we see.

Because creating the foundation of a site or app is a large task, it is often practiced by designers, developers, and content strategists alike. …


By Tiffany Lu

Task Analysis is the process of learning about ordinary users by observing them in action to understand in detail how they perform their tasks and achieve their intended goals. It is an important UX Design method because it identifies what features are crucial to your product. To help us understand this method, we will apply it to a concrete example:

Imagine you’re a design student living in a flat in the Mission in San Francisco in 2015. Hectic times! You noticed that the living room walls in your apartment are in dire need of a new paint job. …


By Tiffany Lu

UX design, or user experience design, is the process of improving your interaction with a product. This could mean improving the usability, accessibility, or pleasure you feel when using the product. The goal of UX design is to maximize your satisfaction with the product. So how did this field come into existence?

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A Timeline of UX Design

Late 19th and Early 20th Century: Efficiency

The origin of UX design begins during the Machine Age, when people thought about making processes more efficient. This was pioneered by industrialists such as Frederick Winslow Taylor and Henry Ford, who sought to improve worker productivity. …

Tiffany Lu

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