tim friebelTo Bot or Not to Bot? Getting Automation RightMy latest blog, as seen on the Genesys blog.Jun 18, 2019Jun 18, 2019
tim friebelCX Decision Making Requires a Wider LensNot long ago, a travel website ran an ad that caught my attention. It starts with a lovely image of sun-dappled waves lapping softly…Jul 13, 2018Jul 13, 2018
tim friebelThis Is Why Journeys Are More Than A PurchaseWhy is the Customer Journey Analytics market so heavily focused on marketing and purchases? Because the market analysts say so.Oct 11, 2017Oct 11, 2017
tim friebelWhy Journey Analytics Is Not a Straight LinePart 1 of a 3 part series written with my colleague Lauren Smith on the Journey Analytics life-cycleOct 6, 2017Oct 6, 2017
tim friebelTime to WIN with JourneysWhat an exciting time to be alive. Some would argue it’s the best time in human history, save for all of the texting and driving … and…May 25, 2017May 25, 2017
tim friebelThe age of the consumer? Not so fastThis is the time when the consumer rules the world, right? The time when our experiences are seamless. The time when the companies we do…Jan 30, 2017Jan 30, 2017
tim friebelJourney Sciences — It takes a purple villageEvery company needs more purple people. That is, people who can speak the language of business and tech fluently. In “The Everyday IDO”…Jan 17, 2017Jan 17, 2017
tim friebelWhat could you do with 5 more minutes?Imagine what the world could accomplish with just a few extra minutes each day. Wouldn’t it be great if you were able to do what you need…Jan 12, 2017Jan 12, 2017