Thandi GuilhermeinUX CollectiveEnterprise UX: anything but typicalIf you’re anything like me, you started out your design career at an agency. In an agency environment, the kinds of projects you work on…Aug 10, 20201Aug 10, 20201
Thandi GuilhermeinUX CollectiveService Design 101And how it differs from UX, CX and IxD.Jan 11, 2019Jan 11, 2019
Thandi GuilhermeinUX CollectiveA typical story of how design goes wrong — and an ideaThe other day I got a message from a former colleague — let’s call her Sam. Sam was asking me whether I knew of a resource where she could…Dec 5, 20188Dec 5, 20188
Thandi GuilhermeI bet your Agile process is brokenAgile is the norm these days isn’t it? How’s that working for you? Let’s look at common ways that Agile fails and ways to mitigate that.Nov 20, 20187Nov 20, 20187
Thandi GuilhermeThe Fresh Hell that is AIB.I’ve come to the early conclusion that banking is South Africa has spoilt me. Not only did I not go into a branch, like… ever, but…Oct 24, 20181Oct 24, 20181
Thandi GuilhermeBank of Ireland: my CX/SD disaster.So I got a great job in Ireland (yay!) and have moved over from South Africa. I’m now in full relocation-admin mode: sorting out rental…Sep 12, 2018Sep 12, 2018
Thandi GuilhermeThe User Experience of looking for a job.I’m in the middle of a big transition: moving countries. It’s done by thousands of people across the globe every year, but it’s daunting…Jul 13, 20182Jul 13, 20182
Thandi GuilhermeThe Urban InterfaceThis article is specifically about Johannesburg, South Africa — but imagine your city’s situation.Jan 10, 2018Jan 10, 2018