Questions to ask when building a scheduling system

The downside of scheduling being done by a computer is you have to make explicit some rules that the maitre d’, office manager, or mechanic knew implicitly

  • We want to keep 20% of the tables open for walk-ins
  • The doctor needs to be gone by 3 on alternative Tuesdays to pick up his kids
  • We only have 4 lifts, so even though I have 6 mechanics working I can’t book any more oil changes, but I can patch tires

Questions to ask

  • When should the appointment happen?
  • What needs to happen?
  • Who needs to be there?
  • Why is it happening?
  • Where is it happening?

When

What

  • an oil change
  • rotating your tires
  • replacing your break pad
  • replacing your batteries
  • checking your engine

Will your scheduling system be collecting data for some other purpose? (The answer is always yes)

Who

Why

Why is where human judgement comes in and is usually the hardest part to automate.

Where

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More recent articles I've written can be found at http://arthur-johnston.com/

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arthur johnston

arthur johnston

More recent articles I've written can be found at http://arthur-johnston.com/

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