Why the World’s First Robot Hotel Was a Disaster

Not all jobs in the travel industry can be replaced by a robot — yet

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Robots in charge of the reception at the Henn na Hotel. Photo: Oleksandr Rupeta/NurPhoto via Getty Images

By A.W.

A traveller enters a hotel. She does not see any people behind the reception desk. Instead, a robot takes her name, checks her in, and hands over her room key. Another robot takes her suitcase and escorts her to her room, which has…

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