Often the planning for usability testing can start with some pretty specific questions — like does feature X “work”, or “what are the pain points in our signup process”?

Using these initial questions as a starting point to explore what the deeper research needs are can help you to maximise the value from the usability testing process.

1. Step back and start from “why?”

Before getting into detail, take a step back and ask:

  • Who has asked for the usability testing, and why?
  • Are there other stakeholders who might also be interested in this testing?
  • How might the testing align to a broader business strategy or goal?

[An experiment in public journalling. I wish more people would do this about their jobs!]

The last week’s been pretty full on, starting with finishing up my part-time role at National Library of New Zealand last Friday. My last half-day was a flurry of writing up user research interviews, filing, and goodbyes to the lovely team via Slack, as I was working remotely from the Auckland office with the rest of the team based in Wellington & Dunedin.

I spent the Friday night geeking out by making an image about the talk I’ll be giving at http://www.uxhomegrown.co.nz/ for their website…

Rebecca Cox

Pākehā kiwi, UX research, usability, #tereo learner in Auckland, New Zealand http://www.cultureworkshop.co.nz

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