Designing for the Human Side of Banking
Jesse James Garrett
59511

Wouldn’t you say there is a massive difference in working on retail banking products and services Vs. ‘banking’ the bit where people make billions on dollars every day by playing around with the money that every day retail bank members give them to look after.

I’ve worked retail, FX, private and trader platforms. They have all their unique needs, and people they’re serving but only one of them do the majority of society have to interact with.

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