Afrizal N. BaharsyahWhy You Cannot Afford To Remove ‘Human Customer Service’Giving the best service when the customers complaining or need your help is not the best service. It is what we all supposed to do …Jun 11, 2019Jun 11, 2019
Afrizal N. BaharsyahImproving Customer Satisfaction by Making Customers Do It ThemselvesPeople feel anxious (if not mad) when other people takes a lot of time doing things for them. But they never complain to themselves …Jun 11, 2019Jun 11, 2019
Afrizal N. BaharsyahWhy DIY is The New Best Customer ExperiencePeople are love to do (mostly) everything themselves. And this new trend is not something you can’t miss.Jun 11, 2019Jun 11, 2019
Afrizal N. BaharsyahMcDonalds’s Blue Ocean Strategies.Mostly based on movie ‘The Founder’ and a little research.Jul 10, 2017Jul 10, 2017
Afrizal N. BaharsyahWhat I learned from McDonalds — And Ray Kroc.From movie “The Founder” and my little research.Jul 4, 201712Jul 4, 201712