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Mega Agents……so what?!

Ok so you could argue that I need to get out more…but I was excited to notice yesterday that there is a new feature which has sneaked into the Dialogflow console. This is the concept of a Mega Agent. It’s the ability to set an agent type to mega agent so that you can combine multiple agents into one single agent.

So why is this so important? At The Bot Forge, some of our Dialogflow agents can have 1000’s of intents, particularly if they are providing an information service for a knowledge base. Unfortunately, the knowledge base functionality can be limiting as looked at in my post: Dialogflow Knowledge Connectors so it’s often necessary to create one intent per FAQ to get the required accuracy and control. …


Creating a chatbot with Twilio and Dialogflow:

In this article, I’m going to cover WhatsApp business and dive into creating a WhatsApp chatbot.

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Why is WhatsApp so important?

It's official, WhatsApp has one or two users…yes, that’s the understatement of the year!

In fact, WhatsApp has 1.5 billion users from 180 countries, that makes it the most popular instant messaging app worldwide. This messenger is handy for being secure, fast, and easy to use. It’s not just about the massive number of users though, it’s about engagement. WhatsApp users send about 65 billion messages per day, that is about 750,000 messages per second! WhatsApp usage shows no signs of slowing down.

WhatsApp for Business

In 2018 WhatsApp announced the official launch of their platform made for business. This allows companies to communicate with clients using WhatsApp for Business instead of having to use their own personal numbers. This will allow companies to automate, sort, and respond to messages on this incredibly popular messaging channel. …


The business landscape is evolving faster and faster, we look at using chatbots for business to help you remain competitive.

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There is so much coverage of artificial intelligence technology and chatbots these days There is no doubt that chatbots are big news for many different industries, from e-commerce and fashion to healthcare and banking.

Whilst many big brands have already jumped at the opportunity to leverage the technology for others it’s challenging to see where they can be a benefit to your company and whether the cost and effort involved is worthwhile. Some of you may remember many years ago when you were approached by someone selling a shiny website and then later on a new app? You probably asked yourself a similar set of questions..that’s nice and shiny but why do I want it? is it right for us? …


10 Questions to answer

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Congratulations you’ve had that lightbulb moment and you have an idea to create a chatbot, or maybe you’ve heard so much about chatbots lately you feel you should explore the idea of using one for your company. If you want to read more about how a chatbot can help your company read our Why using chatbots for business can help you remain competitive article

Whatever the reason now its time to start looking at your idea in more detail to plan the best chatbot..but wait that can be hard. Don’t worry, we can help!

Chatbots have progressed rapidly over the past couple of years with advancements in Natural Language Processing (NLP) utilised used across voice and text driven interfaces. There has never been a better time to start a conversational UI project. However its still vitally important to plan your project carefully. …


Chatbots for sports events

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As chatbots have become more powerful this has enabled them to take on more complex roles. Using chatbots for sports events can provide an effective tool for mass participation events organizers, sports clubs, race promotors and charity event coordinators to handle participant enquiries 24/7, aid in event organisation and provide an effective marketing tool for event promotion.

Advancements in conversational UIs and AI in sports events management may not be as fast and impactful yet as in some other sectors, but these technologies have the potential to redefine participant experiences and enable smarter event management for the organizers.

Whether you organise Triathlons, Cycling, Swimming, Running or Motorsports events, we are going to cover 6 of the reasons why you should be employing chatbots to support your event.


The Bot Forge reports on their AI chatbot sports software project to aid the organisers of one of the UK’s most well known cycling events.

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The Saddleback Fred Whitton Challenge is a charity event in honour of the late Fred Whitton consisting of a 112 mile charity sportive around the Lake District and is arguably one of the UKs most well known and hardest sportives with over 2000 riders and 5000 applications this year. Our goal was to create an automated assistant available 24/7 to reduce time and effort needed by event organisers to respond to event enquiries whilst still providing an easy way to contact the events team if necessary.

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The Fred Whitton Challenge has been running since 1999 and as a result is extremely popular with over 4000 followers on their Facebook page where a large number of ride questions were being asked via the message me button there. We wanted the AI chatbot to assist the event organisers in answering ride and registration queries and reduce the amount of time spent answering routine questions. We also wanted to provide the ability for users to look up their time for this year and previous years. …

About

Adrian Thompson

Founder The Bot Forge www.thebotforge.io

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