Añadiendo lógica de profundidad a Google DialogFlow — Mi artículo Chatbots de árboles de decisiones: en serio, ¿cuán difíciles pueden ser? parecer haber dado con la clave de los desarrolladores de chatbots. …

En serio, ¿cuán difíciles pueden ser? — Si alguna vez has desarrollado un chatbot que automatiza un proceso de negocio complejo, como soporte de producto, sabes que no es algo sencillo. Sonríes con ironia ante las frases de marketing que hablan de construir chatbots en 10 minutos. Una gran parte de la dificultad en el desarrollo de…

How easy is it to build useful chatbots? Do you need programming skills? In part 1 of Do you need to be a programmer to build a chatbot? I provided an evidence-based answer to this question by racing through a simple real-world example of using Google Dialogflow (a typical chatbot…

There’s a lot online about how easy it is to build chatbots. Just search for create a chatbot in 5 minutes or chatbot in 5 easy steps or do you need to be a programmer to build a chatbot? You’ll find a Disney chorus of easy peasy lemon squeaziness. But…

Adding deep logic to Google DialogFlow — This is the article #4 in a series about the challenges of adding deep logic (expertise) to product support chatbots. I work for eXvisory.ai, an Oxford UK startup that provides visual dev tools to add deep logic to chatbots. My article Chatbot Decision Trees: seriously, how hard can they be…

Seriously, how hard can they be? — This is the article #3 in a series about the challenges of adding deep logic (expertise) to product support chatbots. I work for eXvisory.ai, an Oxford UK startup that provides visual dev tools to add deep logic to chatbots. If you’ve ever developed a chatbot that automates a complex business…

Crowd-sourcing a mobile device troubleshooting AI — If you’re good at finding and fixing problems with mobile phones and tablets and would like to get involved in the AI revolution (you never know where it might lead) here’s a great way to do it. We’re looking for contributors to help crowdsource troubleshooting logic for our eXvisory[mobile] chatbot. What we’re trying to do …

Deep logic #2: How to move beyond trivial chatbot logic? This is the article #2 in a series about the challenges of adding deep logic (expertise) to product support chatbots. I work for eXvisory.ai, an Oxford UK startup that provides visual dev tools to scalably and maintainably add deep logic…

Deep logic #1: How to add expertise to chatbots — This is the article #1 in a series about the challenges of adding deep logic (expertise) to product support chatbots. I work for eXvisory.ai, an Oxford UK startup that provides visual dev tools to scalably and maintainably add deep logic to chatbots. To demo these tools we’ve build a chatbot…