Abstract: The customers of Booking.com communicate with us through different mediums. They perform queries on our search engine, provide us with reviews about their stay and describe their opinion about different destinations. All this communication creates an abundance of textual information — and it’s a key part of our job to understand it. The first step towards this goal is the recognition of the named entities (the sequences of words in the text which correspond to categories such as cities, accommodation, facilities, etc.). …

About

Themis Mavridis