…ead a book. It means that you care enough about your personal growth and the flourishing of others. Read So You Want to Talk About Race by Ijeoma Oluo, This Will Be My Undoing by Morgan Jerkins, A Different Mirror by Ronald Takaki, or listen to Brene Brown’s audiobook The Power of Vulnerability.
Instead, I like Pareto Charts to quantify what customers are saying. Asking customers, “How can we make the product better for you,” theming responses, and segmenting the data by light/medium/heavy users is a great way to build confidence in the impact of fixing a specific bug or adding features. The goal of the chart is to understand “what small subset of themes comprise the majority of problems and opportunity?” We don’t focus on the things that extend beyond the horizontal 80% line.