John Di PalmainAphorismsTen Feet HighRather than simply consider how to guide the user through a series of tasks, service design steps back from the immediate context of…May 1, 20171May 1, 20171
John Di PalmainAphorismsGlass LabsAll organizations are in dialogue with their users and make adjustments to their product accordingly. Yet when it comes to tinkering with…May 1, 2017May 1, 2017
John Di PalmainAphorismsPlatform HarmonicsSocial networks and operating systems qualify as platforms because they harmonize objects of completely different orders — individuals…May 1, 2017May 1, 2017
John Di PalmainAphorismsHuman-Centeredness is More Than Skin DeepHuman-centeredness is not merely a front-stage achievement, but a perspective that pervades organizational culture and operations. To…May 1, 2017May 1, 2017
John Di PalmainAphorismsA World of OneUsability studies take a more intimate approach to market research by statistically analyzing such behavioral data as eye movements on a…May 1, 2017May 1, 2017
John Di PalmainBriefing NotesInsurance Platforms — Q2 2015This newsletter was originally delivered to a client in the insurance industry within the context of a broader engagement.Feb 17, 2017Feb 17, 2017
John Di PalmainBriefing NotesInsurance Platforms — Q1 2015This newsletter was originally delivered to a client in the insurance industry within the context of a broader engagement.Feb 17, 2017Feb 17, 2017
John Di PalmainBriefing NotesCar-Buying ConciergeThis was originally published in February 2015 as part of a series on the emerging influence of service design principles within the…Nov 24, 2016Nov 24, 2016
John Di PalmainAphorismsIMMATERIAL CONCERNSDigital technology has helped crystallize principles of design that were abstract and difficult to communicate when the field was primarily…Sep 9, 20161Sep 9, 20161
John Di PalmainAphorismsEMBEDDED FEEDBACKWell-designed companies do not simply solicit input from employees, partners, and end users, but have feedback mechanisms embedded in their…Sep 8, 20161Sep 8, 20161
