I take the opportunity to share my thoughts and review the main issues that were raised in my previous article in January 2018. My aim is to provide constructive feedback on potential weaknesses in order to have a more robust solution for the industry.
On September 14th 2019, the European directive on Strong Customer Authentication (SCA) is entering into force, generating unique challenges for the airline indirect distribution model.
The Strong Customer Authentication (SCA) is one of the requirement of the European Directive EU 2015/2366 on Payment Services (PSD2), aiming at increasing the security of electronic payments.
Do you remember when additional fees where popping up on airline website when using some payment cards? Well this has been banned by PSD2, at least for European airlines accepting European-issued cards. It was already difficult for many airlines to be compliant, now wait for SCA.
SCA mandates the use of two-factor authentication in payments. It means that merchants need to authenticate cardholders with at least two of the below…
When it comes to digital, most travel companies think they have done a great job when they have a website and a mobile app. This is not enough.
In this article I will explain how travel companies can take advantage of the recent developments in technologies such as Chatbots, Machine Learning and Voice Recognition to improve their digital communication towards their customers.
Websites and mobile applications are doing a great job when it comes to sale and servicing, but there is one piece missing and it is when things start to go wrong: