Phased Implementation Strategies: Rolling Out Design Changes to Business ClientsI led my team through months of redesigning a comprehensive logistics tracking system used by thousands of clients worldwide. We conducted…May 5May 5
Emergency UX Response: Making Critical Design Decisions With Incomplete InformationThe call came on a Friday afternoon, just as I was wrapping up my week. Our data analytics team had flagged a troubling pattern in our…May 2May 2
Remote Usability Testing for High-Complexity ProductsThree minutes into a remote usability test with a logistics manager in Dubai, my carefully planned session went off the rails. As she…Apr 30Apr 30
Invisible UX Problems: Detecting Data Inconsistencies Users Feel But Metrics MissWhen users tell you something feels "unreliable" but your monitoring tools show green across the board, you've encountered one of the most…Apr 27Apr 27
Exception-First Design: Prioritizing Edge Cases in Complex SystemsWhile leading my logistics team through the redesign of our customs documentation management system, I watched a compliance specialist…Apr 24Apr 24
Published inDesign Systems CollectiveDesign Documentation Strategies for Enterprise-Scale ProjectsI still remember the panic in a developer’s voice during an urgent call from Dubai while I was having my morning coffee in Seattle. “Where…Apr 22Apr 22
User Research in Logistics and Supply Chain: Specialized Approaches“Where is my shipment right now?”Apr 19Apr 19
Measuring Design ROI: Quantifying the Impact of UX in Large OrganizationsNumbers speak louder than pixels.Apr 18Apr 18
Building Accessible Enterprise Applications: Beyond ComplianceIn the world of enterprise software, accessibility often becomes a checkbox exercise: a series of WCAG guidelines to satisfy, a legal…Apr 16Apr 16
The Role of Information Architecture in Complex B2B ProductsA long time ago, I spent months watching logistics professionals perform what should have been simple tasks. They’d click through screen…Apr 14Apr 14
