Thanks for your questions! First, I don’t attach specific prices to my “productized” services. For the same reason you mention, it differs client to client. Instead, I productized based on packages/combinations of services and I focus on the results those combos provide in tandem.
Hi Ty Givens, thanks for your comment and questions! I have not used NES and CSAT before. I suppose it depends on the business, as well as the objective of the survey to determine which type of survey suits best.
For all three surveys, we can know whether they found it easy, are satisfied or loyal, but we won’t know exactly…