Charlotte LeeWhere Empathy Fails, Let Tolerance Be Good Enough: CX Lessons from Community College.Charlotte S. LeeMay 17, 2019May 17, 2019
Charlotte LeeCX, IT Mod, and the Inner City Corner Store: Chronicles of a Family Business, Foretold.Have you ever given money to an unfortunate looking panhandler, stained in drugs, tears, and stench of a thousand days outside?Dec 6, 2018Dec 6, 2018
Charlotte LeeThe Post PMP Exam Brain Dump — For Those on the Fence or Just Curious.As my social media indicates, I just passed my PMP Exam!Aug 31, 20181Aug 31, 20181
Charlotte LeeGov CX 101: CX vs UX?For Those Afraid to Ask and Feel like the Ship has Sailed.Aug 17, 2018Aug 17, 2018