TL:DR notes — MVP is a smallest working product of your ultimate product. …

TL:DR notes for The difference between a journey map and a service blueprint Journey Map — learn what your customers’ are experiencing Service blueprint — figure out what we can do to improve that experience Stage Important concept in service design. Front stage Backstage Behind the scene Journey Map From customer’s point of…

TL:DR notes for Blueprinting Facilitator Guide Preparation Get the team Facilitator — keep the progress going Subject Matter Facilitator — know enough about “knowns & unknowns” to spark the team Builder — write things on board Aim to get 6 -1 5 people crossed functioned into a working session Facilitators should get together to prepare scenarios in advance Large surface and sticky notes with Sharpies

Exactly why living in Singapore is frustrating. — Last Friday I was at a McDonalds somewhere in Singapore ordering a McChicken meal. This happened: ”May I have some tartar sauce for the fries?” ”Sorry pardon me?” ”You know, the sauce that goes in Filet-O-Fish burger?” ”Oh, sorry we don’t give that out.” ”Even if I pay?” ”Yes sir…

How to write better. — I registered this Medium account so I can have a place to dump random thoughts. I could have gone with any of the blogging services but Medium seems to be easy enough to get started. …