Support an Open Architecture for Automations8 Mobile Contact Center Design IdeasAug 28, 2018Aug 28, 2018
Published inThe Smartphone As Conversation PlatformDesign for the Generic Smartphone8 Mobile Contact Center Design IdeasAug 17, 2018Aug 17, 2018
Published inThe Smartphone As Conversation PlatformGoogle Contact Center AI Looks BackwardsGoogle recently announced their Contact Center AI offer, promising to “Build a modern, intuitive customer care experience with Google…Aug 13, 2018A response icon3Aug 13, 2018A response icon3
Published inThe Smartphone As Conversation PlatformBeyond Unified Communications: Optimized vs UnifiedJust like my previous projects, as we first designed TEN DIGIT, one of my first jobs was to pick a use case to drive the architecture and…May 6, 2018May 6, 2018
Published inThe Smartphone As Conversation PlatformThe Most Important Business Communications Problem and WhyMy main criticism of Unified, and OmniChannel, Communications are in the problems they solve. I agree, they are problems, but I disagree…May 2, 2018May 2, 2018
Published inThe Smartphone As Conversation PlatformThe Automation Age of Business CommunicationsIf I had to impart one piece of advice to aspiring design engineers, it would be to think about the customer and the problem you’re solving…Jun 6, 2017A response icon1Jun 6, 2017A response icon1
Published inThe Smartphone As Conversation PlatformSites, Apps and BotsWhen To Use EachOct 27, 2015Oct 27, 2015
