In our previous article we introduced mental model diagrams, some of the theory behind them, and the kind of value we believe they offer organisations. In this more hands-on article, we’ll take you through our process of collaboratively building a comprehensive mental model diagram.
Mental model diagrams are a great way to capture how the people we design for experience a specific area. As an approach, they allow us to clarify people’s intents, their feelings, and what attitudes they bring to the table as they move towards their goals.
Building a mental model diagram is an iterative process that is composed of continuous rounds of research, analysis, synthesis and refinement. We can break down this process into 6 discrete steps (Fig. …
Understanding people and what they’re trying to achieve is a key part of a solid design process. Mental model diagrams are a powerful way to achieve this, as they help you map people’s experiences in-depth and in a scalable way.
In the first of a series of articles, we’ll give an introduction to mental model diagrams, talk about some of the theory behind them, and discuss what we believe are some of their key benefits.
Check out the follow up article on how to build mental model diagrams.
At SEEK we have a mature Design practice that engages in a lot of research. Recently, we’ve introduced Continuous Discovery which led us to run research more frequently and for more teams to be involved. Our research team has done great work to address these changes. They’ve helped educate the business about the different types of research (e.g., exploratory, generative and evaluative), refined processes, and championed standards to lift the quality across the board. …