If you know me, you’ll know I’m an incredibly big fan of roadmaps. Here are just a few reasons why: They help you and your teammates stay organized, making sure there is visibility on the who, when, and what for projects and initiatives throughout the year. They help establish capacity…

Migrations frequently fall on a Community Operation person’s plate, as the person who is responsible for the community’s tech stack and is often responsible for the data integrity and data management for the community. …

I hate to make this another series of articles after just finishing up another, but I realized these tend to go so far into the weeds if I were to do everything in a single article, it’d practically be a book. (🤔 Maybe I should write a book?) …

In my fifth article of this series, I want to share cross-functional value that Community can bring to the Product organization, through way of a personal case study. …

I typically try and make this blog about things specific to Community Operations or my experiences with community projects and initiatives. …

A gathering of minds As some of you may know, I’ve been working on a multi-part series on how you can show community’s value cross-functionally to other departments, like customer success, sales, and support. …

This is the third post in the “Showing cross-functional community value” series, focusing on the Customer Success organization. Here are easy links to the first two posts in the series: Bringing value to your sales organization Bringing value to your support organization Let me start by saying that I think…

With the holiday season upon us, 2022 years in review and predictions for 2023 all around, I wanted to jump on the bandwagon and also take some time to reflect about the year. …

Continuing from my latest blog post, “Bringing cross-functional community value to your support organization,” this post is a second in the series, moving on from support over to sales. Cross-functional collaboration and partnership with the sales organization is an interesting one. I’m a strong believer that community should never be…