Efficiency Is Bullshit, ActuallyEfficiency gets a lot of praise, but most of it is wrong.Jul 15, 2022Jul 15, 2022
Good TES/Bad TESBy reader request, my shameless ripoff of Good PM/Bad PM for tech-enabled services (TES).Mar 13, 2022Mar 13, 2022
Two Paths for Tech-Enabled ServicesSince writing my other blog posts (1, 2 — read these first) about tech-enabled services (TES), I’ve gotten a lot of requests for advice…Jan 21, 2022Jan 21, 2022
The Value of (Opinionated) Core ValuesIf they can’t be wrong, they can’t be rightJun 2, 2020Jun 2, 2020
SaaS vs. Tech-Enabled ServicesWhat changes and what stays the same when human service providers enter the mixJun 2, 20203Jun 2, 20203
False Positives and Service-Market FitMost tech-enabled service startups mistake service-market fit for product-market fitJun 2, 2020Jun 2, 2020
